TMII ENTERPRISES, LLC (dba THE GARAGE DOOR DOCTOR) TERMS AND CONDITIONS OF SALE

Offer, Governing Provisions, Cancellation, and Agreement to Arbitrate and Class Action Waiver. This document is an offer or counter-offer by TMII Enterprises, LLC, a Delaware limited liability company with a place of business at 3254 E. Broadway Road, Phoenix, Arizona 85040 (dba The Garage Door Doctor ) (“GDD” or “seller”) to sell the products and parts (collectively, the “Products”) and/or perform the services (the “Services”) described in the accompanying document provided by GDD to the customer (“Customer”, “you” or “Buyer”) herewith in accordance with these terms and conditions (collectively, the “Agreement”) and is expressly conditioned upon Customer’s assent to the Customer agrees that, except to the extent inconsistent with or preempted by federal law and except as otherwise stated in the Agreement, the laws of the State of Arizona, without regard to principles of conflict of laws, will govern the Agreement and any claim or dispute that has arisen or may arise between Customer and GDD.

No completed repair or maintenance transaction that was requested and/or authorized by Customer may be cancelled or altered by Customer. Cancellation terms for the Worry Free Club are found in the Worry Free Club Membership agreement. No New Door Order (as defined in Section 11(A) below) may be cancelled or altered by Customer after three business days, except upon such terms and conditions as are acceptable to GDD in writing.

BUYER’S RIGHT TO CANCEL: If this transaction is a New Door Order (as defined in Section 11(A) below), YOU, THE BUYER MAY CANCEL THIS TRANSACTION NO LATER THAN MIDNIGHT (i.e., THE END) OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT (Exhibit A).

If the Services are performed in Arizona, you hereby acknowledge that you understand that you have the right to file a written complaint with the registrar of contractors for the State of Arizona for an alleged violation of section 32-1154, subsection A and the complaints must be set up within the applicable time period as set forth in section 32-1155, subsection A. The Arizona Registrar of Contractors office is 1700 W. Washington Street, St 105 Phoenix, AZ 85007-2812. Their phone number is 602-542-1525 or 877-692-9762. Fax is 602-542-1599. Roc.az.gov is their website.

AGREEMENT TO ARBITRATE AND CLASS ACTION WAIVER: Customer and GDD each agree that any and all disputes or claims that have arisen or may arise between Customer and GDD, including without limitation federal and state statutory claims, common law claims, and those based in contract, tort, fraud, misrepresentation or any other legal theory, shall be resolved exclusively through final and binding arbitration. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. This arbitration agreement is intended to be broadly interpreted and is subject to the following terms:

Prohibition of Class and Representative Actions and Non-Individualized Relief

Customer and GDD agree that each may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both Customer and GDD agree otherwise, the arbitrator(s) may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative or class proceeding. Also, the arbitrator(s) may award relief (including monetary, injunctive and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s). Any relief awarded cannot affect other GDD customers.

Arbitration Procedures

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator or arbitrators instead of a judge or jury, and court review of an arbitration award is very limited. However, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. All issues are for the arbitrator to decide, including issues relating to arbitrability and the scope or enforceability of this arbitration agreement.

Any arbitration will be administered by the American Arbitration Association (referred to as the “AAA”). For all claims in which the value of the relief sought is $10,000 U.S. dollars or less, the AAA’s Consumer Arbitration Rules, as modified by this arbitration agreement, shall apply without exception. For all other claims, the AAA’s rules, including, as applicable, the AAA’s Consumer Arbitration Rules, as modified by this arbitration agreement, shall apply. The AAA’s rules are available at www.adr.org. In the event that the AAA is unavailable to administer the arbitration, another administrator will be selected by the parties.

Any arbitration hearings shall be held in the county in which Customer resides or at another mutually agreed location. If the value of the relief sought is $25,000 or less, the arbitration will be conducted based solely on written submissions, unless Customer or GDD requests an in-person, telephonic, or videoconference hearing or the arbitrator decides that a hearing is necessary. In cases where an in-person hearing is held, Customer and/or GDD may attend by telephone or videoconference, unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. No arbitrator shall be bound by rulings in prior arbitrations involving different GDD customers, but an arbitrator will be bound by rulings in prior arbitrations involving the same GDD customer to the extent required by applicable law. The award of the arbitrator shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Costs of Arbitration

Payment of all AAA or arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this arbitration agreement. If the value of the relief sought is $10,000 or less, at Customer’s request, GDD will pay all AAA or arbitrator fees associated with the arbitration. Any request for payment of fees by GDD should be submitted by mail to the AAA along with Customer’s Demand for Arbitration and GDD will make arrangements to pay all necessary fees directly to the AAA. If the value of the relief sought is more than $10,000 and Customer is able to demonstrate that the costs of accessing arbitration will be prohibitive, GDD will pay as much of the AAA or arbitrator fees as the arbitrator deems necessary to prevent the cost of accessing the arbitration from being prohibitive. In the event the arbitrator determines that either the substance of Customer’s or GDD’s claim or the relief sought was frivolous or brought for an improper purpose, then Customer or GDD may seek to recover from GDD or Customer any fees it paid, including attorneys’ fees, to the extent permitted by the AAA’s rules and applicable law.

Severability

With the exception of any of the provisions in the Prohibition of Class and Representative Actions and Non-Individualized Relief section above, if a court decides (for example, on a motion to compel arbitration) that any part of this arbitration agreement is invalid or unenforceable, the other parts of this arbitration agreement shall still apply. Similarly, if a court decides that any of the provisions in the Prohibition of Class and Representative Actions and Non-Individualized Relief section above is invalid or unenforceable because it would prevent the exercise of a non-waivable right to pursue public injunctive relief, then any dispute regarding the entitlement to such relief (and only that relief) must be severed from arbitration and may be litigated in court. All other disputes subject to arbitration under the terms of the arbitration agreement shall be arbitrated under its terms.

Opt-Out Procedure

If Customer is a new GDD customer, Customer can choose to reject this arbitration agreement by mailing to GDD a written and hand-signed opt-out notice listing Customer’s full name, address, phone number, and email address. The opt- out notice must be postmarked no later than 30 days after the date Customer accepts this Agreement for the first time. Customer must mail the opt-out notice to TMII Enterprises, LLC (dba The Garage Door Doctor ), 3254 E. Broadway Road, Phoenix, Arizona 85040.

This procedure is the only way Customer can opt out of this arbitration agreement. If Customer opts out of this arbitration agreement, all other parts of the Agreement will continue to apply. Opting out of this arbitration agreement has no effect on any previous, other, or future arbitration agreements that Customer may have with GDD.

Credit Approval; Payment Terms. Subject to Sections 11(A) and (B), as applicable, payment is due upon Customer’s receipt of GDD’s invoice following shipment or performance, subject to GDD’s approval of Customer’s credit, in GDD’s discretion; if such approval is withheld, payment will be due in advance of GDD’s Interest will be charged at the lesser of (i) 18% per year, or (ii) the highest rate permitted by applicable law, on accounts more than 30 calendar days past due. If production or shipment of completed Products, performance of the Services, or other GDD performance, is delayed by Customer, GDD may immediately invoice, and Customer will pay, the percentage of the purchase price corresponding to the percentage of completion.
Prices, Taxes and Other Charges. Unless otherwise provided in the Agreement, prices shall be as quoted by GDD. All prices listed in GDD’s publications (including on GDD’s website) are intended as a source of general information only and not as an offer to sell, and all prices contained therein are subject to confirmation by formal quotation by GDD. No order shall be binding upon GDD until received and accepted by GDD in its sole discretion. Any manufacturer’s tax, occupation tax, use tax, sales tax, inspection or testing fee, or any other tax, fee, interest or charge of any nature whatsoever imposed by any governmental authority on or measured by the transaction between GDD and Customer will be paid by Customer in addition to the prices quoted or invoiced. To the extent permitted by applicable law, if Customer is in default, Customer agrees to pay GDD’s costs for collecting amounts owing, including, without limitation, actual costs and reasonable attorneys’ fees. To the extent permitted by applicable law, Customer also agrees to pay GDD’s actual and reasonable costs of collection occasioned by Customer’s failure to notify GDD of any change of residence or by Customer’s failure to communicate with GDD for a period of 45 days after any default in making payment due under the Agreement. If Customer makes any payment required by the Agreement that is returned dishonored or unpaid (referred to herein as a “Failed Payment”), GDD may charge Customer a processing fee of the lesser of $15 or the maximum amount permitted by applicable law for each Failed Payment.
Delivery, Performance. Delivery of Products to the carrier will constitute delivery to Customer, and Customer will bear all risk of loss or damage in transit. All delivery dates are approximate. Customer shall provide such access to Customer’s premises as may reasonably be requested by GDD for the purposes of performing the Services.
Force Majeure. GDD shall be excused from, and shall not have any liability for, any delay in delivery, delay in performance, non- delivery, or other failure to perform any of its obligations under this Agreement where GDD’s delay, non-delivery, or failure to perform is caused, in whole or in part, by a Force Majeure Event. Without limiting the generality of the foregoing, if GDD is delayed in performing under this Agreement due to a Force Majeure Event, GDD will be entitled to extend the relevant delivery or performance date by the amount of time that GDD was delayed as a result of the Force Majeure Event, plus such additional time as may be reasonably necessary to overcome the effect of the delay. A “Force Majeure Event” is a condition or event that is beyond the reasonable control of GDD, whether foreseeable or unforeseeable, foreseen or unforeseen, including, without limitation, severe weather, storm, flooding, hurricane, tornado, seismic disturbance, act or omission of Customer, act or omission of any third party, natural disaster or other act of God, fire, explosion or other casualty, quarantine, epidemic, pandemic, disease, virus, condemnation, strike, slowdown or other labor dispute or shortage, transportation interruption, theft, vandalism, riot or war, terrorism, power outage, interruption in electronic communications systems, change in law, act of government, government-mandated allocation requirements, issuance of executive order or government order, government-mandated shutdown, or unavailability of parts, materials or supplies at a commercially reasonable
Changes. GDD may at any time make such changes in process of Services and design in Products, components or parts as GDD deems appropriate, without notice to Customer.
Warranties. A copy of GDD’s Limited Product Warranty for each Product is attached hereto as Exhibit B. A copy of GDD’s Services Warranty for the performance of Services is attached hereto as Exhibit C.
CUSTOMER’S INDEMNITY. Customer shall indemnify, defend and hold harmless GDD and its officers, agents, and employees from and against any and all claims, losses, damages, liabilities, costs and expenses that may arise out of Customer’s acts or omissions, including, but not limited to: (a) any breach by Customer of the Agreement; (b) any violation by Customer of any law, rule, or regulation; (c) any misuse of the Products by Customer; and/or (d) any negligence or willful misconduct of Customer. GDD shall give Customer written notice of any claim for which indemnification is sought under the Agreement, provided that the failure to give such written notice shall not, however, relieve Customer of its indemnification obligations, except and only to the extent that Customer forfeits rights or defenses by reason of such failure. GDD, may, at GDD’s option, assume and control the defense of the claim, and in such case, Customer shall indemnify GDD from and against all losses, damages, liabilities, costs and expenses incurred by GDD in defending such If GDD decides not to assume the defense of a claim, then Customer shall assume and control the defense of such claim, at Customer’s expense and by Customer’s own counsel (which counsel shall be subject to the approval of GDD, which approval will not be unreasonably withheld or delayed); provided that GDD shall have the right to participate in the defense of any claims with counsel selected by it at GDD’s expense. GDD and Customer shall cooperate with each other in all reasonable respects in connection with the defense of any claims. Notwithstanding any other provision of this Agreement, Customer shall not consent to the entry of any judgment or enter into any settlement of any claims without the prior written consent of GDD.
Security Interest. If the Products are sold on credit terms, Customer acknowledges that GDD retains a purchase money security interest in the To secure Customer’s obligations to GDD under the Agreement or any other agreement, Customer hereby grants to GDD a security interest in all the Products sold under the Agreement, whether now owned or hereafter acquired, and all products and proceeds thereof. GDD may file any financing statements and send any necessary notices to perfect or protect such security interest.
No Assignment. Customer shall not assign its rights or delegate its duties under the Any such attempted assignment or delegation shall be null and void.
New Garage Doors. This Section 11 shall only apply if Customer purchases a new garage door from
- New Door Orders. Customer acknowledges that any purchase of a new garage door from GDD (a “New Door Order”) is a special order or custom-order, because each new garage door is tailored to the Customer’s particular needs, including but not limited to by having customized specifications, size, color, material, and/or functionality. Due to the custom nature of the new garage door Product, New Door Orders are subject to a nonrefundable deposit, as explained in Section 11(B) below.
- Nonrefundable Deposit for New Door Orders. If Customer purchases a new garage door by placing a New Door Order with GDD, Customer shall pay to GDD a deposit of 50% of the invoice price of the new garage door and associated The deposit secures the Customer’s New Door Order and compensates GDD for initial costs incurred in the preparation and procurement of the New Door Order. Customer acknowledges that this deposit is nonrefundable, except to the extent Customer timely cancels the New Door Order pursuant to Buyer’s Right to Cancel in Section 1 and Exhibit A of this Agreement, or as otherwise required by applicable law. If the Customer cancels a New Door Order more than three business days after the date the New Door Order is placed, GDD shall be entitled to retain the full nonrefundable deposit. If the Customer fails or refuses to allow GDD to schedule and/or complete installation of the new garage door within six (6) months after the New Door Order is placed, the New Door Order will be deemed cancelled by Customer and GDD shall be entitled to retain the full nonrefundable deposit. Retention of the deposit is intended to cover GDD’s direct and indirect losses, expenses, procurement costs, processing and administrative fees, and other amounts paid or incurred due to or arising out of the cancelled New Door Order. Customer shall promptly reimburse GDD for any such amounts that exceed the amount of the deposit. All payments received from Customer may be applied against open invoices in the sole discretion of GDD. GDD will have the right to offset any and all amounts due and owing from GDD to Customer against all amounts due from Customer to GDD.
- Payment Authorization. If Customer’s purchase is a New Door Order, Customer hereby authorizes TMII Enterprises, LLC to charge the credit card, debit card or bank account number that Customer has provided to TMII Enterprises, LLC (such card or account is referred to as Customer’s “Payment Account”) for the 50% deposit described above. Customer hereby further authorizes TMII Enterprises, LLC to charge Customer’s Payment Account for the remainder of the invoice price of the new garage door and associated services (the “Balance Payment”) upon completion of installation of the door at Customer’s Customer agrees that TMII Enterprises, LLC, or its authorized agent or payment processor, may retain and store Customer’s Payment Account information so that it may charge the Balance Payment to the Payment Account upon completion of installation of the door, and Customer hereby consents to the storage of such information. Customer understands that TMII Enterprises, LLC may at its discretion attempt to reinitiate any rejected or unsuccessful charges up to two times. Customer understands that Customer’s financial institution may impose fees in connection with rejected payments, and Customer agrees that neither TMII Enterprises, LLC nor its authorized agent or payment processor will have any liability for such fees. If TMII Enterprises, LLC or its authorized agent or payment processor makes an error in processing a payment, Customer authorizes them to correct the error by crediting or debiting the Customer’s Payment Account in the amount of such error on or after the date such error occurs. Customer further authorizes TMII Enterprises, LLC to credit the amount of the deposit it received to Customer’s Payment Account if Customer timely cancels the New Door Order pursuant to Buyer’s Right to Cancel in Section 1 and Exhibit A.
- Garage Door Dimensions. Unless GDD is to perform framing Services for Customer or Customer provides at least 24-hours’ prior notice to GDD of cancellation of a scheduled appointment, if Customer’s finished garage door opening dimensions do not match those provided by GDD to Customer, then Customer shall pay GDD an amount equal to the actual cost of GDD’s direct and indirect losses, expenses, costs, fees, and other amounts paid or incurred arising out of the scheduled appointment at which GDD personnel is unable to complete installation Services due to such dimensions.
- Cleared Premises. Prior to GDD’s performance of installation Services, Customer shall sufficiently clear space around Customer’s garage and motor (at least 12 feet). Unless Customer provides at least 24-hours’ prior notice to GDD of cancellation of a scheduled appointment, if Customer’s garage is not sufficiently clear at the time of a scheduled appointment then Customer shall pay to GDD an amount equal to the actual cost of GDD’s direct and indirect losses, expenses, costs, fees and other amounts paid or incurred arising out of the scheduled appointment at which GDD personnel is unable to complete installation Services due to the conditions of the premises.
Privacy Notice. Please review GDD’s Privacy Notice, found at https://garagedoordoctor.biz/privacy-policy/, which explains GDD’s practices relating to the collection and use of your information through or in connection with the Services. GDD’s use of your information is governed at all times by GDD’s Privacy Notice, which is incorporated into this Agreement. You understand that through your use of the Services, you consent to the collection and use of your personal information as set forth in the Privacy Notice.
Consent to Electronic Contracting. Customer hereby agrees and consents to sign this Agreement Customer hereby confirms that Customer has a valid, active email address and is capable of opening, reading, printing, storing and saving emails and Word and PDF attachments to emails sent to that email address. Customer hereby instructs GDD to send a copy of this Agreement to the email address identified by Customer. Customer may request a paper copy of this Agreement by calling GDD at 1-844-214-2724 or emailing GDD at customerservice@garagedoordoctor.biz.

Updated November 2025

EXHIBIT A

NOTICE OF CANCELLATION

If this transaction is a New Door Order, you may CANCEL this transaction, without any penalty or obligation, within THREE BUSINESS DAYS after the date you signed the contract for this transaction.

If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your Notice of Cancellation, and any security interest arising out of the transaction will be cancelled.

If you cancel, you must make available to the seller, at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale; or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller’s expense and risk.

If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.

To cancel this transaction, mail or deliver a signed and dated copy of this Notice of Cancellation, or any other written notice, or send an email, to:

TMII Enterprises, LLC (dba The Garage Door Doctor ) at 3254 E. Broadway Road

Phoenix, Arizona 85040

Email: insidesupport@garagedoordoctor.biz

NO LATER THAN MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE YOU SIGNED THE CONTRACT.

The date the Notice is postmarked or emailed will control.

I HEREBY CANCEL THIS TRANSACTION.

______________	_____________________
(Date)	(Buyer’s Signature)

NOTICE OF CANCELLATION

To cancel this transaction, mail or deliver a signed and dated copy of this Notice of Cancellation, or any other written notice, or send an email, to:

TMII Enterprises, LLC (dba The Garage Door Doctor ) at 3254 E. Broadway Road

Phoenix, Arizona 85040

Email: insidesupport@garagedoordoctor.biz

NO LATER THAN MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE YOU SIGNED THE CONTRACT.

The date the Notice is postmarked or emailed will control.

I HEREBY CANCEL THIS TRANSACTION.

______________	_____________________
(Date)	(Buyer’s Signature)

EXHIBIT B

LIMITED PRODUCT WARRANTY

TMII Enterprises, LLC (dba The Garage Door Doctor)

TMII Enterprises, LLC, a Delaware limited liability company (dba The Garage Door Doctor ) (“GDD”), shall assign to the original purchaser at retail (the “Purchaser” or “you”) any assignable warranties of the manufacturer of the garage door Products (as defined below) sold by GDD to Purchaser as in effect on the date of delivery of such Products to Purchaser by GDD, to the extent permitted by such warranties and applicable law.

If the manufacturer does not offer an assignable warranty on the Products sold by GDD to Purchaser, then GDD warrants to the Purchaser that the Products will be free from defects in workmanship or material appearing within the Warranty Period (as defined below). This warranty is given only to the original retail purchaser and may not be transferred to any subsequent buyer. This warranty does not cover Products, parts or equipment that are purchased or used outside of the United States of America or Canada. The text of each manufacturer’s warranty for the Products is available using the hyperlinks specified below. In cases where no hyperlink is available, please contact GDD at 844-214-2724 to request the written warranty (provided at no charge to you).

Limitation of Implied Warranties: GDD offers no express warranties other than the warranty set forth in this document. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE LIMITED

TO THE DURATION OF THIS EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific rights and you may also have other rights that vary from state to state.

Limitations on Liability: UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE OR OTHER TORT, OR ON ANY STRICT LIABILITY THEORY, WILL GDD BE LIABLE FOR ANY INCIDENTAL OR

CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

Products and Warranty Period: The “Warranty Period” shall be from the time of installation of the Product in Purchaser’s home for the duration described below:

Product	GDD Warranty Period (from installation)	Manufacturer’s Warranty Policy Hyperlink
Low Cycle Spring (10,000 cycles)	2 years	No hyperlink available
High Cycle Spring (25,000 cycles)	5 years	No hyperlink available
Max Life Spring (80,000 cycles)	Limited Lifetime	No hyperlink available
Standard Nylon Roller	1 year	No hyperlink available
Max Life Roller	Limited Lifetime	No hyperlink available
Bottom Rubber Weather Seal	1 year	No hyperlink available
Perimeter Rubber Weather Seal	1 year	No hyperlink available
Torsion System Drum	1 year	No hyperlink available
Torsion System Bearing	1 year	No hyperlink available
Torsion System Cable	1 year	No hyperlink available
Torsion System Torsion Tube	1 year	No hyperlink available
Electronic Circuit Board	1 year	No hyperlink available
Electronic Remote	1 year	No hyperlink available
Electronic Keyless Entry	1 year	No hyperlink available
Face Hardware Hinge	1 year	No hyperlink available
Face Hardware Strut	1 year	No hyperlink available
Face Hardware Bottom and Top Bracket	1 year	No hyperlink available
Face Hardware Operator Reinforcement Bracket	1 year	No hyperlink available
Amarr Doors
Low Cycle Spring (10,000 cycles)	2 years	No hyperlink available
High Cycle Spring (25,000 cycles)	5 years	No hyperlink available
Max Life Spring (80,000 cycles)	Limited Lifetime	No hyperlink available
Standard Nylon Roller	1 year	No hyperlink available
Max Life Roller	Limited Lifetime	No hyperlink available
Bottom Rubber Weather Seal	1 year	No hyperlink available
Perimeter Rubber Weather Seal	1 year	No hyperlink available
Torsion System Drum	1 year	No hyperlink available
Torsion System Bearing	1 year	No hyperlink available
Torsion System Cable	1 year	No hyperlink available
Torsion System Torsion Tube	1 year	No hyperlink available
Electronic Circuit Board	1 year	No hyperlink available
Electronic Remote	1 year	No hyperlink available
Electronic Keyless Entry	1 year	No hyperlink available
Face Hardware Hinge	1 year	No hyperlink available
Face Hardware Strut	1 year	No hyperlink available
Face Hardware Bottom and Top Bracket	1 year	No hyperlink available
Face Hardware Operator Reinforcement Bracket	1 year	No hyperlink available
Lincoln 1000; Hillcrest 1000	Single Family Paint Finish: 15 years Multi-Family Paint Finish: 5 years Sections: 1 year Hardware Springs: 1 year DecraGlass^TM: 10 years DecraTrim Inserts: 10 years Window Frames: 10 years Laminated Windows: 5 years Insulated Windows: 1 year	Lincoln 1000; Hilcrest 1000 Warranty
Lincoln 2000; Hillcrest 2000	Single Family Paint Finish: 25 years Multi-Family Paint Finish: 7 years Sections: 2 years Hardware Springs: 2 years DecraGlass^TM: 10 years DecraTrim Inserts: 10 years Window Frames: 10 years Laminated Windows: 5 years Insulated Windows: 1 year	Lincoln 2000; Hilcrest 2000 Warranty
Heritage 1000; Classica 1000; Lincoln 3138; Hillcrest 3138; Lincoln 3000; Hillcrest 3000	Single Family Paint Finish: Limited Lifetime Multi-Family Paint Finish: 10 years Sections: 3 years Hardware Springs: 3 years DecraGlass^TM: 10 years DecraTrim Inserts: 10 years Window Frames: 10 years Laminated Windows: 5 years Insulated Windows: 1 year	Heritage 1000, Classica 1000, LI 3131, HI3138, LI 3000, HI 3000 Warranty
Classica 2000; Olympus 3138; Designers Choice 3138	Single Family Paint Finish: Limited Lifetime Multi-Family Paint Finish: 10 years Sections: 5 years Hardware Springs: 5 years DecraGlass^TM: 10 years DecraTrim Inserts: 10 years Window Frames: 10 years Laminated Windows: 5 years Insulated Windows: 1 year	Classica 2000, Olympus 3138 Designers Choice 3138 Warranty
Heritage 3000; Olympus 3200; Classica 3000; Designers Choice 3200	Single Family Paint Finish: Limited Lifetime Multi-Family Paint Finish: 10 years Sections: Limited Lifetime Hardware Springs: Limited Lifetime DecraGlass^TM: 10 years DecraTrim Inserts: 10 years Window Frames: 10 years Laminated Windows: 5 years Insulated Windows: 1 year	Heritage 3000, Olympus 3200, Classica 3000, Designers Choice 3200 Warranty
Clopay Corporation
70B	Single Family Paint Finish: 10 years Color Blast Paint Finish: 5 years Multi-Family Paint Finish: 10 years Sections / Delamination: 5 years Windows: 10 years Hardware / Springs: 3 years	https://clopaypdfs.com/pdf_files/WAR-C32_EN.pdf
AR5S; AR5L; AR5SV; AR5LV; BD5N; BD5NV; BD5E; BD5EV; BR5N; BR5NV; BR5E; BR5EV; GD5S; GD5L; GD5SV; GD5LV; GR5S; GR5L; GR5SV; GR5LV; HDB; HDBL; PR5N; PR5E; PR5NV; PR5EV; T50S; T50L; 73; 76; 75; 75L; 4200; 4203	Single Family Paint Finish: 15 years Color Blast Paint Finish: 5 years Multi-Family Paint Finish: 10 years Sections / Delamination: 5 years Windows: 10 years Hardware / Springs: 3 years	https://literature.clopay.com/pdf_files/WAR-C34_EN.pdf. https://clopaypdfs.com/pdf_files/WAR-C32_EN.pdf
HDS; HDSL; T52S; T52L; 76V; 5500; 5503	Single Family Paint Finish: 25 years Color Blast Paint Finish: 5 years Multi-Family Paint Finish: 10 years Sections / Delamination: 5 years Windows: 10 years Hardware / Springs: 3 years	https://clopaypdfs.com/pdf_files/WAR-C32_EN.pdf
AR4S; AR4L; AR4SV; AR4LV; AR2SU; AR2LU; AR2SP; AR2LP; AR1SU; AR1LU; AR1SP; AR1LP; BD4N; BD4NV; BD4E; BD4EV; BR4N; BR4NV; BR4E; BR4EV; BD1EU; BD1NU; BD2EU; BD2NU; BR2EU; BR2NU; BR1EU; BR1NSU; GD4S; GD4L; GD4SV; GD4LV; GR4S; GR4L; GR4SV; GR4LV; GD1LU; GD1SU; GD2LU; GD2SU; GR2LU; GR2SU; GR1LU; GR1SU; GD1LP; GD1SP; GD2LP; GD2SP; GR1LP; GR1SP; GR2LP; GR2SP; HDB4; HDBF; HDSF; HDG; HDGL; HDGF; HDGC; HDGCC; HDGR; HDGRC; HDPCC1; HDPRC1; HDPCC2; HDPRC2; HDP20; HDPL20; HDPF20; HDPC20; HDPR20; HDP13; HDPL13; HDPF13; HDPC13; HDPR13; PR4N; PR4E; PR4NV; PR4EV	Paint: Single Family: Lifetime Other*: 10 Years Color Blast®: 5 Years Sections/Delamination: 5 Years Windows: 10 Years Hardware/Springs: 3 years	https://clopaypdfs.com/pdf_files/WAR-C31_EN.pdf
T40S; T40L; T40F; T42S; T42L; T42F; T41F; 48; 94; 4F; 84A; 2050; 2053; 2051; 2132; 2138; 4050; 4051	Color Blast Paint Finish: 5 years Multi-Family Paint Finish: 10 years Sections / Delamination: 5 years Windows: 10 years Hardware / Springs: 3 years	https://clopaypdfs.com/pdf_files/WAR-C32_EN.pdf https://literature.clopay.com/pdf_files/WAR-C31_EN.pdf
4053; 4132; 4138; 4300; 4301; 4302	Paint: Single Family: Lifetime Other*: 10 Years Color Blast®: 5 Years Sections/Delamination: 5 Years Windows: 10 Years Hardware/Springs: 3 years	https://literature.clopay.com/pdf_files/WAR-C32_EN.pdf
4305; 4308; 4309; 4310; 6130; 6131	Paint: Single Family: Lifetime Other*: 10 Years Color Blast®: 5 Years Sections/Delamination: 5 Years Windows: 10 Years Hardware/Springs: 3 years	https://literature.clopay.com/pdf_files/WAR-C31_EN.pdf
6132; 6133, 6138; 6200; 6201; 6202	Paint: Single Family: Lifetime Other*: 10 Years Color Blast®: 5 Years Sections/Delamination: 5 Years Hardware/Springs: 3 years	https://literature.clopay.com/pdf_files/WAR-C31_EN.pdf
6203; 6205; 6208; 6209; 7130; 7131	Paint: Single Family: Lifetime Other*: 10 Years Color Blast®: 5 Years Sections/Delamination: 5 Years Windows: 10 Years Hardware/Springs: 3 years	https://literature.clopay.com/pdf_files/WAR-C31_EN.pdf
7132; 7133; 7138; 7139; 7200; 7201	Paint: Single Family: Lifetime Other*: 10 Years Color Blast®: 5 Years Sections/Delamination: 5 Years Windows: 10 Years Hardware/Springs: 3 years	https://literature.clopay.com/pdf_files/WAR-C31_EN.pdf
7202; 7205; 7208; 7209; 9130; 9131	Paint: Single Family: Lifetime Other*: 10 Years Color Blast®: 5 Years Sections/Delamination: 5 Years Windows: 10 Years Hardware/Springs: 3 years	https://literature.clopay.com/pdf_files/WAR-C31_EN.pdf
9132; 9133; 9134; 9135; 9138; 9139	Paint: Single Family: Lifetime Other*: 10 Years Color Blast®: 5 Years Sections/Delamination: 5 Years Windows: 10 Years Hardware/Springs: 3 years	https://literature.clopay.com/pdf_files/WAR-C31_EN.pdf
9200; 9201; 9202; 9203;9204; 9205	Paint: Single Family: Lifetime Other*: 10 Years Color Blast®: 5 Years Sections/Delamination: 5 Years Windows: 10 Years Hardware/Springs: 3 years	https://literature.clopay.com/pdf_files/WAR-C31_EN.pdf
9208; 9209	Paint: Single Family: Lifetime Other*: 10 Years Color Blast®: 5 Years Sections/Delamination: 5 Years Windows: 10 Years Hardware/Springs: 3 years	https://literature.clopay.com/pdf_files/WAR-C31_EN.pdf
Low Cycle Spring (10,000 cycles)	2 years	No hyperlink available
High Cycle Spring (25,000 cycles)	5 years	No hyperlink available
Max Life Spring (80,000 cycles)	Limited Lifetime	No hyperlink available
Standard Nylon Roller	1 year	No hyperlink available
Max Life Roller	Limited Lifetime	No hyperlink available
Bottom Rubber Weather Seal	1 year	No hyperlink available
Perimeter Rubber Weather Seal	1 year	No hyperlink available
Torsion System Drum	1 year	No hyperlink available
Torsion System Bearing	1 year	No hyperlink available
Torsion System Cable	1 year	No hyperlink available
Torsion System Torsion Tube	1 year	No hyperlink available
Electronic Circuit Board	1 year	No hyperlink available
Electronic Remote	1 year	No hyperlink available
Electronic Keyless Entry	1 year	No hyperlink available
Face Hardware Hinge	1 year	No hyperlink available
Face Hardware Strut	1 year	No hyperlink available
Face Hardware Bottom and Top Bracket	1 year	No hyperlink available
Face Hardware Operator Reinforcement Bracket	1 year	No hyperlink available
Genie Manufacturing
Motor/Gearbox (3120; 3033; 3035; 3053; 3055; 3155; 6070; 6170; 7033; 7035; 7055; 7155) 4064/4164, 4124, 3024/3124	Limited Lifetime	https://www.geniecompany.com/files/en/warranty/wall-mount-garage-door-opener https://www.geniecompany.com/files/en/warranty/belt-chain-drive-garage-door-opener
Motor/Gearbox (3020; 6072; 6172)	15 years	https://www.geniecompany.com/files/en/warranty/wall-mount-garage-door-opener https://www.geniecompany.com/files/en/warranty/3020-3120-garage-door-opener
Motor/Gearbox (1055; 2028; 2033; 2035; 2053; 2055; 2128) 1155	10 years	https://www.geniecompany.com/files/en/warranty/belt-chain-drive-garage-door-opener https://www.geniecompany.com/files/en/warranty/1028-2028-1128-2128-garage-door-opener
Motor/Gearbox (2036)	7 years	https://www.geniecompany.com/files/en/warranty/belt-chain-drive-garage-door-opener
Motor/Gearbox (1028; 1035; 1128; 1135)	5 years	https://www.geniecompany.com/files/en/warranty/belt-chain-drive-garage-door-opener https://www.geniecompany.com/files/en/warranty/1028-2028-1128-2128-garage-door-opener
Belt (3155; 7055;7155)	Limited Lifetime	https://www.geniecompany.com/files/en/warranty/belt-chain-drive-garage-door-opener
Belt (1028;1035; 1055; 1128; 1155; 2028; 2033; 2035; 2036; 2053; 2055; 2128; 3020; 3033; 3035; 3053; 3055; 3120; 7033; 7035; 7053)	15 years	https://www.geniecompany.com/files/en/warranty/belt-chain-drive-garage-door-opener https://www.geniecompany.com/files/en/warranty/3020-3120-garage-door-opener https://www.geniecompany.com/files/en/warranty/1028-2028-1128-2128-garage-door-opener
Chain (1028; 1035; 1055; 1128; 1155; 2028; 2033; 2035; 2053; 2036; 2055; 2128; 3020; 3033; 3035; 3053; 3055; 3120; 3155; 7033; 7035; 7053; 7055; 7155)	5 years	https://www.geniecompany.com/files/en/warranty/belt-chain-drive-garage-door-opener https://www.geniecompany.com/files/en/warranty/3020-3120-garage-door-opener https://www.geniecompany.com/files/en/warranty/1028-2028-1128-2128-garage-door-opener
Core Unit Parts (3033; 3035; 3053; 3055; 3155; 6070; 6072; 6170; 6172; 7033; 7035; 7053; 7055; 7155) 4064/4164, 4124, 3024/3124	5 years	https://www.geniecompany.com/files/en/warranty/belt-chain-drive-garage-door-opener https://www.geniecompany.com/files/en/warranty/wall-mount-garage-door-opener
Core Unit Parts (3120; 3020)	3 years	https://www.geniecompany.com/files/en/warranty/3020-3120-garage-door-opener
Core Unit Parts (1028; 1035; 1055; 1128; 1155; 2028; 2033; 2035; 2036; 2053; 2055; 2128)	1 year	https://www.geniecompany.com/files/en/warranty/belt-chain-drive-garage-door-opener https://www.geniecompany.com/files/en/warranty/1028-2028-1128-2128-garage-door-opener
Accessories or other parts and components (1028; 1035; 1055; 1128; 1155; 2028, 2033; 2035; 2036; 2053; 2055; 2128; 3020; 3033; 3035; 3053; 3055; 3120; 3155; 6070; 6072; 6170; 6172; 7033; 7035; 7053; 7055; 7155)	1 year	https://www.geniecompany.com/files/en/warranty/wall-mount-garage-door-opener https://www.geniecompany.com/files/en/warranty/belt-chain-drive-garage-door-opener https://www.geniecompany.com/files/en/warranty/3020-3120-garage-door-opener
Chamberlain Group – Liftmaster Products
98032, 98022MC	Motor Warranty: Lifetime Parts Warranty: 5 Years Battery: 1 Year	https://www.liftmaster.com/elite-series-heavy-duty-dc-battery-backup-wall-mount-wi-fi-garage-door-opener/p/98032MC https://www.liftmaster.com/elite-series-dc-battery-backup-wall-mount-wi-fi-garage-door-opener/p/98022MC
4690L, 6690L	Motor Warranty: Lifetime Parts Warranty: 5 Years Battery: 1 Year LED: 5 Year Camera: 1 Year	No hyperlink available
6580L	Motor Warranty: 6 Years Parts Warranty: 1 Year Battery: 1 Year LED: 1 Year Camera: 1 Year	No hyperlink available
2420L, 2220L	Motor Warranty: 5 Years Parts Warranty: 1 Year Battery: 1 Year	https://www.liftmaster.com/3-4-hps-chain-drive-opener-with-built-in-camera-battery-backup-and-myq-connectivity/p/2420L https://www.liftmaster.com/3-4-hps-chain-drive-opener-with-built-in-camera-and-myq-connectivity/p/2220L
880LMW, L958W, L957W, L955W	1 Year Warranty	https://www.liftmaster.com/smart-control-panel-/p/880LMW https://www.liftmaster.com/smart-garage-control-panel-lcd/p/L958W https://www.liftmaster.com/motion-detecting-garage-control-panel/p/L957W https://www.liftmaster.com/multi-function-garage-control-panel/p/L955W

For purposes of the Warranty Periods described above, “Limited Lifetime” shall mean as long as the Purchaser owns the home in which the Product is installed. “Single Family” Products shall mean garage doors manufactured for use in a single family residence. “Multi- Family” Products shall mean garage doors manufactured for use in residential condominiums or similar multi-family housing units. “Core Unit Parts” shall mean the powerhead, wired wall control, Safe-T-Beam® system, J-Arm and rail. Any parts of Products repaired or replaced under this warranty are warranted only for the balance of the Warranty Period on the original part that was repaired or replaced.

Sole and Exclusive Remedy: As the Purchaser’s only remedy, and GDD’s only responsibility, for any defect in the Product, GDD will either, at GDD’s option, replace the defective part of the Product, repair the defective part of the Product or refund the price paid by the Purchaser for the defective part of the Product.

Exclusions: This warranty does not cover any Product failure caused by the following:

abuse, damage, misuse or use of the Product in violation of the Product instructions, manufacturer’s care and maintenance instructions, or owner’s manual;
unauthorized or improper installation;
modification, alteration, addition or repair to any Product or part;
accident, neglect, or failure to provide necessary maintenance, including failure to follow the Product instructions or owner’s manual;
failure to maintain the Product or part in accordance with the Product instructions, manufacturer’s care and maintenance instructions, or owner’s manual;
use of a pressure washer;
non-factory applied paint;
high-moisture environments (for insulated glass);
high-lift or vertical lift applications;
bottom seal shrinkage or thermal bow; and
acts of God and/or environmental conditions including, but not limited to, severe weather (including without limitation hurricanes, tornados, wind, severe snowstorms or severe rainstorms), fires, flooding, earthquakes, seismic disturbances, hail, wind, excessive snow loads, or other natural disasters, exposure to chemicals or atmospheric conditions (including, without limitation, exposure to fallout, corrosive materials, fumes, salt spray, ash, cement dust, animal waste or foreign substances, or abrasive cleaners), surface corrosion, scratches, chips, surface rust, vandalism, accident, neglect, radiation, water runoff from lead, copper or galvanic metal flashing, or any other cause beyond the reasonable control of GDD.

This warranty does not cover the cost of standard maintenance, batteries, decorative hardware, single pane glass, missing or damaged parts from clearance or open box sales, or any additional services that Purchaser incurs for anyone to inspect, attempt to repair or remove any Product or part of any Product or any other charges for labor. Under all circumstances you will be responsible to pay those taxes and costs.

How to Submit a Warranty Claim

To make a claim under this warranty, the Purchaser must provide proof of purchase of the Product and make a claim to GDD using the contact details set out below, within 30 days after the defect was discovered. As a condition to receiving the remedy, the Purchaser may be required by GDD, at the Purchaser’s expense, to return the Product to GDD and to pay for any necessary return freight or taxes for a repaired or replacement Product.

For more information or to make a warranty claim, please contact: TMII Enterprises, LLC (dba The Garage Door Doctor )

3254 E. Broadway Road

Phoenix, Arizona 85040

844-214-2724

EXHIBIT C

SERVICES WARRANTY

TMII Enterprises, LLC (dba The Garage Door Doctor )

TMII Enterprises, LLC, a Delaware limited liability company (dba The Garage Door Doctor ) (“GDD”), warrants that any installation or repair services (“Services”) it provides to the original purchaser (the “Purchaser” or “you”) will be performed in a manner consistent with customary practice in its industry. Should a failure to conform to this warranty appear within (i) thirty (30) days after completion of any Services other than new garage door installation Services; (ii) within one (1) year after new garage door installation Services for garage doors other than the packages set forth in the table below; or (iii) for the Warranty Period set forth in the table below for new garage door installation Services of the new garage door packages specified in such table (as applicable), and, if GDD is promptly notified thereof in writing, Purchaser’s sole and exclusive remedy (and GDD’s sole and exclusive liability) for any breach shall be for GDD to either (a) re-perform the Services, or (b) provide Purchaser with a refund of that portion of amounts paid by Purchaser to GDD for the defective Services (whichever GDD determines, in its discretion, to provide).

Limitation of Implied Warranties

THE WARRANTIES SET FORTH IN THIS SERVICES WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED. GDD EXPRESSLY DISCLAIMS AND EXCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Limitations on Liability

UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE OR OTHER TORT, OR ON ANY STRICT LIABILITY THEORY, WILL GDD BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Products and Warranty Period: The “Warranty Period” for new garage door installation Services of the new garage door packages specified below shall be from the time of installation for the duration described below:

Product Package Name	Product Installed	Warranty Period (from installation)
1 Star	Garage Door Model: Amarr Lincoln 1000; Amarr Hillcrest 1000; Clopay T50S; Clopay T50L; Clopay GD5S; Clopay GD5L; Clopay BD5N; or Clopay BD5E	1 year
	Parts: Standard Manufacturer Parts (10,000 cycles)
	LiftMaster Garage Door Opener Model: 2220L
2 Stars	Garage Door Model: Amarr Lincoln 2000; Amarr Hillcrest 2000; Amarr Heritage 1000; Amarr Classica 1000; Clopay T52S; Clopay T52L; Clopay GD5SV; Clopay GD5LV; Clopay T40S; Clopay T40L; Clopay T40F; Clopay GD4S; Clopay GD4L; Clopay BD4N; Clopay BD4E; Clopay BD5NV; or Clopay BD5EV	2 years
	Parts: Manufacturer upgraded parts (25,000 cycles)
	LiftMaster Garage Door Opener Model: 2220L
3 Stars	Garage Door Model: Amarr Lincoln 3138; Amarr Hillcrest 3138; Amarr Classica 2000; Clopay 4050; Clopay 4053; Clopay 4051; Clopay 4138; Clopay 4132; Clopay GD1SP; or Clopay GD1LP	3 years
	Parts: Manufacturer upgraded parts (25,000 cycles)
	LiftMaster Garage Door Opener Model: 6580L
4 Stars	Garage Door Model: Amarr Lincoln 3138; Amarr Hillcrest 3138; Amarr Classica 2000; Clopay 4050; Clopay 4053; Clopay 4051; Clopay 4138; Clopay 4132; Clopay GD1SP; or Clopay GD1LP	4 years
	Parts: Max Life Parts (80,000 cycles)
	LiftMaster Garage Door Opener Model: 6580L
5 Stars	Garage Door Model: Amarr Lincoln 3000; Amarr Hillcrest 3000; Amarr Heritage 3000; Clopay 4310; Clopay 4300; Clopay 4305; Clopay 4309; Clopay 4302; Clopay 4301; Clopay 4308; Clopay GD2SP; or Clopay GD2LP	5 years
	Parts: Max Life Parts (80,000 cycles)
	LiftMaster Garage Door Opener Model: 6690L or 98022MC
Signature	Garage Door Model: Amarr Olympus 3138; Amarr Olympus 3200; Amarr Classica 3000; Amarr Designers Choice 3138; Amarr Designers Choice 3200; Clopay 9133; Clopay 9130; Clopay 9139; Clopay 9132; Clopay 9131; Clopay 9138; Clopay 9203; Clopay 9200; Clopay 9209; Clopay 9205; Clopay 9208; Clopay 9202; Clopay 9201; Clopay GD1SU; Clopay GD1LU; Clopay GD2SU; Clopay GD2LU; Clopay BD1NU; Clopay BD1EU; Clopay BD2NU; and Clopay BD2EU	10 years
	Parts: Max Life Parts (80,000 cycles)
	LiftMaster Garage Door Opener Model: 6690L or 98022MC

How to Submit a Warranty Claim

To make a claim under this warranty, the Purchaser must provide proof of purchase of the installation or repair Services and make a claim to GDD using the contact details set out below, within 30 days after the defect was discovered.

For more information or to make a warranty claim, please contact: TMII Enterprises, LLC (dba The Garage Door Doctor )

3254 E. Broadway Road Phoenix, Arizona 85040

844-214-2724

Terms and Conditions New

Terms and Conditions New

NOTICE OF CANCELLATION

NO LATER THAN MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE YOU SIGNED THE CONTRACT.

I HEREBY CANCEL THIS TRANSACTION.

NOTICE OF CANCELLATION

NO LATER THAN MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE YOU SIGNED THE CONTRACT.

I HEREBY CANCEL THIS TRANSACTION.

LIMITED PRODUCT WARRANTY

SERVICES WARRANTY

UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE OR OTHER TORT, OR ON ANY STRICT LIABILITY THEORY, WILL GDD BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

35+ Years In Trusted Residential Garage Door Installation & Repair

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